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CA Implementation Case Studies

To achieve its plans for growth, the company needs to meet client demands for efficient, high quality services and rapid fault resolution. Hampered by rudimentary IT monitoring tools, it needed to centralize and simplify IT management.
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The IT department at Banese is fundamental for implementing the bank’s strategic planning and increasing the portfolio of products and services offered to customers. To meet its objectives, it needed to improve monitoring for core systems.
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To safeguard the online experience for its members, BCBST must ensure its systems are available 24/7. With numerous monitoring tools, identifying the root cause of incidents was almost impossible
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The company’s flagship software processes millions of prescriptions for pharmacies and universities across the US. To ensure the system is available 24x7 for its customers, downtime needs to be eliminated.
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To improve quality and reduce cost, MMS needed to automate application release deployments for critical customer-facing solutions. Errors and extensive project timelines were exhausting resources, and inhibiting desired growth in the area of customer service.
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For Polycom to remain at the forefront of the market, new product development must be efficient, transparent and agile. The company’s existing project management tools were fragmented and had become an impediment to the product development process.
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Delivering the change portfolio more effectively is a key objective for TFS’s Enterprise PMO. This means delivering the right mix of projects, consistently well, faster and at less cost. Having high quality data to drive business decisions is paramount to TFS to meet its goals.
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A critical billing, provisioning and inventory management system was experiencing daily outages after moving to a new platform. With new sales opportunities looming, U.S. Cellular needed to resolve the issues quickly.
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Hanwha Life’s applications are essential to customer experience – from signing a new contract through to settling a claim. To maintain high quality service, it needs to be able to assess application performance and resolve faults quickly.
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