“If we establish a performance improvement roadmap, then all team members can anticipate upcoming changes and prepare for them, but establishing this roadmap requires team buy-in and specialized skills in performance constraint analysis and change adoption.”
Process improvement efforts don’t always lead to overall performance improvement. You may improve how your team does a specific practice, but if it’s not the practice that is causing your performance constraint, you may not have any impact on performance, or possibly even make it worse. Without understanding your constraints, knowing where to focus performance improvement and in what order to tackle these initiatives is extremely difficult.
Leveraging our performance constraint analysis tool and the Performance Measure Framework, we can identify an appropriate starting point and build a milestone roadmap of the next set of performance constraints that need to be addressed to maximize the value or your process improvement efforts.
A milestone roadmap helps your team communicate the strategic intent of your performance improvement efforts to all stakeholders. This roadmap clearly indicates what process areas are going to be targeted for improvement, and in what order. A roadmap is made up of five characteristics:
Theme – The roadmap should have a theme associated with it. In this example the theme is Incremental Performance Improvement.
Milestones – The roadmap is made up of milestones related to the theme that will be worked on and delivered over time.
Milestone Owner – The milestone owner is the person who is responsible for ensuring that milestone is completed.
Sequence – The roadmap should list milestones in sequential order.
Time Periods – The roadmap should have time periods so people understand when the milestones will be worked on and which ones are bundled together. In this example, each phase represents a period.
The performance improvement milestone roadmap allows team members to anticipate changes and prepare to participate in these improvement efforts. The ability to anticipate changes and set expectations will increase new practice adoption and the effectiveness of performance improvement changes.
Cross-team collaboration is facilitated by communicating and sharing the performance improvement roadmap. Teams can work together to identify the necessary changes in each process area to address the performance constraint, and how those changes will impact the organization. Training needs and change adoption hurdles can be identified and addressed through cross-functional collaboration.
Through this communication, anticipation, and collaboration, the Performance Improvement Milestone Roadmap aligns team members, resources, and efforts to provide the most rapid performance improvement for the organization.