“If an organization is a system like the human body, then it too needs routine checkups, but what symptoms denote an unhealthy or toxic system?”
An organization is a system of moving parts like the human body, and like the human body, sometimes an organization becomes unhealthy, and is therefore, in desperate need of a checkup. Performance improvement strategies are synonymous with providing organizations with this required checkup. At pmNERDS, we enjoy a good checkup, there is a flow and pattern to the actions, after doing for a while we start to perceive the issue before we have the proof. Performance reviews of organizations provide clarity, and over time it is clear, communication is a common point of tension in unhealthy organizations. No matter the situation, people want to have a purpose and need to be appreciated.
In the human body, cells are constantly communicating, and when a cell does not respond, fails to send the message, or responds incorrectly, much bigger issues begin to appear as a result. Diabetes is a result of cells in the pancreas not releasing or unable to receive the necessary signal, known as insulin. Multiple Sclerosis is a nerve cell communication disease in which the affected nerve cells cannot transmit a signal correctly and a similar argument can be made for cancer, excitotoxicity, asthma, as well as others.
A system becomes toxic and unhealthy when there is a breakdown in communication, which enviably leads to a lack of sensitivity and common commitment. This is true even at the individual level, our interactions with others triggers instinctual responses. It can be a positive response, being open and transparent during a meeting encourages others to be the same. This produces higher levels of understanding, collaboration, and trust. On the other hand, not delegating decisions to anyone, creates a precedent for others to do the same. This produces breakdowns in communication, high levels of territoriality, and misunderstanding.
Just like our bodies, an organization needs to be monitored for communication breakdowns. It is everyone’s responsibility to create a healthy work environment, even if that sometimes means getting an annual checkup to preemptively scan for any ambiguous symptoms present in the system. Performance improvement activities are a way to get ahead of the illness or the infection before it even has a chance to take root in an organization. We are here to make you even better.