“If we create yet another way to complete this process, then we’ll improve performance, but people will ask why they have to change.”
Change is a hard thing, certainly not the most desired thing, when caused by someone else. If your performance improvement initiative is going to get any traction, you will need to state the business reason for the change. Normally, you don’t have time for a complete business case. Even so, don’t ignore the need. Here are some tips you might be able to use in these situations.